Shipping Policy

AussieGameday complies with the highest level of Payment Card Industry (PCI) standards. We use advanced SSL encryption technology to ensure a safe and secure checkout via:

• PayPal
• Credit Cards: Visa, MasterCard & American Express.

We are also upfront about our shipping costs. Because we use a cost-based shipping rate, you will never be surprised at checkout with an unexpected shipping amount.

We treat every item you purchase as if it were our own, and we take extreme care in packaging each order.

SHIPPING & HANDLING

Production Time: 5 – 7 business days. All AussieGameday products are custom-made to order, so each item is produced before it is dispatched.

Shipping Time:

• Australia (Standard Shipping): The shipping cost is AUD $8.50 plus $2.50/item. Estimated delivery is 5 – 12 business days after dispatch.
• New Zealand (International Standard): The shipping cost is AUD $8.50 plus $2.50/item. Estimated delivery is 7 – 15 business days after dispatch.

Please note that remote and rural areas may take longer to reach. Delivery times are estimates only and are not guaranteed.

Order Tracking

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 1 – 3 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available, that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.

Generally, orders within Australia are delivered within the estimated window above, depending on the service selected at checkout.

Note: Transit times do not include the production time taken to prepare your order before shipment!

The package was delivered to the incorrect address.

If a package is returned to us due to an incorrect or incomplete address, is marked "unclaimed" or "return to sender," or has been deemed undeliverable for any reason by the final mile carrier, we will notify you by email. Once the package is delivered back to us, our returns team will process it and refund the subtotal of your order.

A refund will not be issued until the parcel has arrived back in our facility.

Note: Once we have processed a refund, it can take your bank anywhere from 2 – 8 business days to process the refund on their end and issue it back to your account.

Make sure you provide the correct address at checkout, because we are not responsible if your order gets delivered to the wrong address.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.

During a "free shipping" sale, orders that are returned to us due to an incomplete or unknown address OR packages that are refused/returned to sender will be refunded LESS what the shipping and handling charges would have been without the promotion.

The carrier provided a notice that the package was lost in transit.

We will be happy to replace and reship an order that was lost in transit, or refund your order. Please contact us at support@aussiegameday.com and we will take care of the issue.

How Long Is The Returns Process?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

For returned items, a full refund will be credited for defective products. For non-defective items, the refund excludes all shipping and handling fees.

What If The Item(s) I Received Are Defective/Incorrect/Damaged?

Did you receive a faulty unit, or the wrong product?

Please contact our Customer Support team (support@aussiegameday.com) to start the exchange process. Please include the following information:

• Order number
• Video or photo of the faulty product (MANDATORY — requests without photo/video will not be processed)
• Complete delivery address
• Contact telephone number

Photo or video documentation of the defective, incorrect, or damaged product is required in all cases without exception in order to refund or replace the product.

Find a Missing Item from Your Package

If an item is missing from your package, it may have been shipped separately. If you received your package and an item is missing, contact us at support@aussiegameday.com.

Find a Missing Package That Shows As Delivered

Sometimes the delivery status is updated in advance and you may see your package marked as "delivered" even if you have not received it. It may not have been delivered yet, but it's heading to the address you've selected and it will be there soon. Contact us at support@aussiegameday.com for more details.

Your Consumer Rights

Nothing in this Shipping Policy limits or excludes your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act, including your right to a remedy where goods arrive faulty, damaged, or not as described.